Welcome to our 5* family run aquatic store, we pride ourselves in providing quality fish and inverts to fish-keepers. Est 1968
We hope you enjoy looking through the fish for sale, hopefully any questions you have will be answered below. Please do not hesitate to contact us with any other questions.
Will I receive the fish in the photograph?
In most cases yes! However with fish that we keep in large groups you will receive fish the same as the picture.
All pictures are up to date images of our own fish and aquariums. We are happy to provide more images of any fish-please do ask.
How and when will my delivery arrive?
All our live fish are sent via APC pre 12am. We send out on Wednesdays and Thursdays for Delivery on Thursday and Fridays. The cut off for delivery is 1pm on Wednesdays and Thursdays.
Our style of packaging is weather dependant-we always do our very best to transport our fish in the best condition possible and will use polystyrene boxes and heat pack where needed.
We are keen to recycle wherever possible and so will often re-use boxes and packaging.
What happens if there is a problem with my fish?
As we are shipping live creatures there is always a risk, whilst we do everything we can to get them too you alive and well, in the unlikely circumstance anything arrives dead or in stress please photograph it whilst in the original packaging and send it to us within 1 hour of delivery (this is to ensure that you collect and inspect your delivery immediately, the fish have been in transit over night so will need to be tended to as soon as possible).
Please do not arrange delivery with us on a day that you are not able to add the fish to your aquarium.
Credits for anything that has died in transit will be issued as long you have adhered to our terms. (A clear picture of the fish, still in our packaging that has not been opened or tampered with, sent to us within 1 hour of you signing for the delivery.)
All fish are photographed before being sent
Who can I contact if I need help?
You can email firstname.lastname@example.org and we will respond as quickly as possible.
Are dry goods available to buy?
Yes, unfortunately as the website is very new it does not yet list everything in store. We are working hard to get it done! Please contact us to add any other items